BritWheel Travels’ Terms and Conditions are the binding legal framework governing all minibus and coach hire services across the United Kingdom. These terms define the obligations of BritWheel Travels as a transport provider and the responsibilities of passengers when booking group travel. The conditions apply to every hire, whether for airport transfers, school trips, corporate events, or large celebrations, ensuring transparency, safety, and fair practice for all customers.

Why Do Terms and Conditions Matter for Group Travel?

Terms and Conditions are essential in group travel because they create legal transparency, ensure passenger safety, and establish fairness between BritWheel Travels and customers. They define clear rules on bookings, payments, cancellations, and conduct, protecting both parties in every hire agreement.

For passengers, clear terms prevent disputes by outlining rights and responsibilities in advance. Examples include refund eligibility, luggage allowances, and acceptable behaviour on board. For BritWheel Travels, terms reduce risk by standardising expectations across airport transfers, school trips, and corporate events.

A transparent framework also reassures organisers that vehicles, drivers, and routes meet UK compliance standards. This certainty improves trust and supports smooth coordination for groups of six to seventy-two travellers, from family celebrations to professional conferences.

By setting these foundations, Terms and Conditions act as the contract baseline. The next section explains how the contract applies to every BritWheel Travels booking, ensuring fairness from the moment a hire is confirmed.

Application of Contract

The contract applies to every BritWheel Travels booking, covering all vehicles from six to seventy-two seats across the United Kingdom, and becomes legally binding once confirmation is issued.

This scope ensures that whether the hire is for an airport transfer, a school trip, or a corporate event, the same rules apply nationwide. The agreement includes minibus rentals and full-size coaches, making conditions consistent for private groups and organisations.

By defining this universal coverage, BritWheel Travels protects passengers and sets a clear framework for payments, cancellations, and conduct. This establishes the legal base for the detailed terms explained in the following sections.

Quotations, Pricing, and Payment Terms

All quotations issued by BritWheel Travels are valid for seven days from the date of issue and are calculated based on the journey details provided at the time of enquiry.

Payment must be received in accordance with the stated deadline to secure vehicle allocation. Accepted methods include bank transfer, major UK debit and credit cards, and approved corporate accounts.

Where deposits are required, the balance must be settled before travel commences. Any amendment to the journey may result in a revised quotation.

These rules create clarity for both private and corporate clients, ensuring that pricing remains transparent, consistent, and fair across airport transfers, school trips, and nationwide coach hire.

Booking Confirmation and Amendments

A BritWheel Travels booking becomes legally binding once written, online, or telephone confirmation is issued by our team. From this moment, the contract applies to the agreed vehicle, dates, and journey details across the United Kingdom.

Customers will receive confirmation outlining the hire type, route, timings, and agreed price. To maintain clarity, any requested amendments — such as changes to passenger numbers, collection points, or travel dates — must be submitted in writing and are subject to approval.

This process ensures fairness by standardising expectations for both passengers and BritWheel Travels. It also creates the foundation for our cancellation and refund policy, which defines how changes or cancellations are managed before travel.

Cancellation Policy and Refunds

BritWheel Travels’ cancellation policy defines how notice periods affect refunds, deposits, and charges for all minibus and coach hire services.

• Seven days or more before travel – full refund of any amount paid, excluding non-refundable deposits. 
• Between 48 hours and seven days before travel – refund of 50% of the total hire cost. 
• Less than 48 hours before travel – no refund, and full payment remains due. 
• On the day of travel or in the event of a no-show – no refund and full charges apply. 

Refunds are processed to the original payment method within 14 working days. Deposits taken at the time of booking are non-refundable unless BritWheel Travels is unable to provide the agreed service.

These rules protect customers by making refund conditions clear in advance while safeguarding BritWheel Travels against late cancellations that prevent reallocation of vehicles and drivers. They create certainty for both private groups and corporate clients.

This structured policy leads directly into the next section on Passenger Conduct and Responsibilities, which explains expectations during travel once a booking is confirmed and cancellation rights no longer apply.

Passenger Conduct and Responsibilities

Passengers travelling with BritWheel Travels must follow conduct rules that prohibit smoking, alcohol, and drug use, require seatbelt use at all times, and forbid damage to vehicles or disruptive behaviour.

To ensure safety and comfort, passengers agree to:

• Wear seatbelts whenever fitted, in line with UK road safety laws. 
• Respect vehicles by avoiding damage, littering, or tampering with equipment. 
• Refrain from alcohol or drug use during travel. 
• Avoid smoking or vaping in any BritWheel Travels vehicle. 
• Treat drivers and other passengers respectfully, avoiding abusive language or disruptive actions. 

Passengers are responsible for ensuring that luggage and belongings are safely stored and do not obstruct aisles or exits. Where damage occurs due to misconduct, repair costs may be charged directly to the lead hirer.

Luggage, Property, and Liability

BritWheel Travels’ luggage policy allows passengers to bring personal belongings suitable for the booked vehicle size, but all items are carried at the owner’s risk.

For group airport transfers and longer journeys, luggage must be stored securely in designated compartments or under-seat areas. Hazardous, illegal, or oversized items cannot be transported.

BritWheel Travels accepts no liability for lost or damaged property left on vehicles. Passengers are responsible for checking compartments before departure and ensuring fragile items are suitably protected.

If items are recovered by our staff, they may be held at our office for collection within a reasonable period. Requests for delivery of lost property may incur additional charges.

These rules ensure safety, fairness, and operational consistency across our nationwide services. They also prepare passengers for the next section on Vehicle Usage, Delays, and Route Variations, which explains conditions relating to journey timings and permitted use of our vehicles.

Vehicle Usage, Delays, and Route Variations

BritWheel Travels vehicles must only be used for lawful group travel purposes agreed at the time of booking, and cannot be hired for activities that breach UK laws or endanger passengers.

Drivers are authorised to refuse routes or stops that would compromise safety, exceed legal driving hours, or breach traffic regulations. All vehicle use must align with road laws and transport compliance standards.

BritWheel Travels is not liable for delays caused by traffic congestion, weather conditions, road closures, or unforeseen incidents outside our control. Journey times provided at booking are estimates, not guarantees.

Where necessary, drivers may adjust routes to maintain safety or meet legal obligations. These variations are part of the hire conditions and ensure that services remain compliant and reliable for all passengers.

Safety, Insurance, and Compliance

BritWheel Travels prioritises passenger safety by providing fully insured vehicles, employing DBS-checked drivers, and maintaining compliance with all UK road transport laws.

Our safety protocols include daily vehicle inspections, scheduled maintenance, and strict adherence to speed, rest, and seatbelt regulations. All drivers hold valid licences and are trained to manage group travel responsibly, from school trips to large corporate events.

Insurance cover is comprehensive, including public liability and passenger risk protection, ensuring every journey is legally compliant and financially safeguarded.

BritWheel Travels also operates a transparent compliance policy: vehicles meet emission standards, follow accessibility requirements, and operate in line with national and local authority regulations.

Force Majeure and Unexpected Events

BritWheel Travels is not liable for delays, cancellations, or non-performance caused by force majeure events such as extreme weather, strikes, accidents, or national emergencies.

Force majeure covers any circumstance beyond our reasonable control, including but not limited to:

• Severe weather conditions (snow, flooding, storms). 
• Industrial action affecting transport services. 
• Road closures, accidents, or police restrictions. 
• Public health crises or government-imposed travel bans. 

In such cases, contracts remain valid, but obligations may be suspended without financial liability until normal services resume. Customers are encouraged to review travel insurance options for additional protection.

This clause ensures legal fairness and protects both BritWheel Travels and its passengers when unforeseen disruptions occur. It also leads into the next section on Governing Law and Jurisdiction, which sets the legal framework for interpreting these terms under UK law.

Governing Law and Jurisdiction

All contracts with BritWheel Travels are governed by the laws of England and Wales, and any disputes fall under the exclusive jurisdiction of the UK courts.

This legal framework ensures that group hire agreements for minibuses and coaches across the United Kingdom are interpreted consistently. It provides certainty for both private customers and corporate clients booking nationwide services.

By defining the applicable law and jurisdiction, BritWheel Travels creates transparency, protects passengers, and sets a clear legal basis for resolving disputes. This section also prepares readers for the final clause on Contact Information for Contract Queries, which directs customers to our official support channels.

Contact Information for Contract Queries

You can contact BritWheel Travels for all contract queries through our official communication channels. Our customer support team operates 24/7 to ensure your questions on booking terms, payment conditions, cancellations, or legal obligations are answered quickly and professionally.

• Telephone (UK landline): 020-348-85074 
• Email (official support): info@britwheeltravels.co.uk 
• Registered Office: BritWheel Travels, [insert full postal address here, e.g., London, United Kingdom] 

All contract-related communication must be submitted in writing through one of these official channels. This ensures accurate records of customer correspondence, supporting transparency and legal compliance across all hire agreements.

For general booking assistance, service enquiries, or quotations, please visit our Contact Us page, where you will also find links to other support resources.